Family Vision of Anderson was the victim of a ransomware attack on May 21, 2023. The incident in question was discovered by an employee on May 22, 2023, and impacts individuals who were first seen by the practice prior to May 22, 2023. The threat actor obtained access to files that contained protected health information.
Family Vision immediately responded to this incident, notified law enforcement, and launched an investigation. We have engaged our outside technology vendor to implement additional preventative controls to enhance our security posture.
Family Vision has not discovered any evidence to date that data potentially accessed because of this incident has been used fraudulently. We nevertheless encourage individuals to remain vigilant by reviewing their health insurance account records, explanation of benefits forms, and credit reports and immediately reporting all suspicious activity to the institution that issued the record.
Individuals whose information may have been compromised are being notified by mail starting today. Information varies by individual, but may include demographic data, health information, and health insurance information, including first and last name, date of birth, social security number, driver’s license, address, telephone number, email address, gender, medical record number, health insurance company, health insurance number, allergies and other medical history, appointment date(s), scheduled optometrist, optometry prescription, and optometry eye scans. The information did not include bank account information or credit card information.
Impacted individuals are being offered credit monitoring and identity theft protection services through IDX, a ZeroFox Company, the data breach and recovery services expert. These services also include CyberScan monitoring and fully managed id theft recovery services.
Individuals with questions can contact our dedicated call center at (888) 558-6563 toll free Monday through Friday from 9:00 am – 9:00 pm Eastern (excluding major U.S. holidays).
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